Refund Policy

DMA Aesthetics Training Academy – Refund Policy

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1. General Policy
At DMA Aesthetics Training Academy, we aim to provide high-quality training, products, and services. Due to the nature of our offerings, refunds are handled on a case-by-case basis and are subject to the conditions outlined below.

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2. Online Training

• Refund Eligibility: Refunds for online courses may only be requested before the course start date. Once the course has started or access to materials has been provided, refunds are not available.

• Exceptional Circumstances: If you experience technical issues preventing access to course materials, contact us immediately. We may offer a partial refund, credit, or rescheduling at our discretion.

• Non-Transferable: Course enrollment cannot be transferred to another person unless explicitly approved by DMA Aesthetics Training Academy.

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3. Online Shop Products

• Defective or Damaged Items: If a product arrives damaged or defective, contact us within 7 days of receipt. We may request photographic evidence and will provide a replacement, repair, or refund at our discretion.

• Change of Mind: Refunds for change of mind are not available, but exchanges or store credit may be offered depending on the product’s condition.

• Return Shipping: Customers may be responsible for the cost of return shipping unless the item is defective or incorrectly shipped.

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4. In-Clinic Services

• Cancellations: Appointments must be canceled at least [X] hours/days in advance. Late cancellations or no-shows may be charged the full service fee and are not eligible for a refund.

• Service Satisfaction: If you are unsatisfied with a service due to a treatment issue, contact us immediately. We will evaluate the situation and may offer a complimentary correction or partial refund at our discretion.

• Non-Refundable Services: Any prepaid packages, gift cards, or special promotions may be non-refundable unless otherwise stated.

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5. How to Request a Refund
To request a refund, please contact us at:
petriemihaela@yahoo.com 07494010431

Include:

• Your order number or booking reference

• Reason for the refund request

• Any supporting documentation (e.g., photos of damaged products)

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6. Processing Time
Refunds, if approved, will be processed within 7–14 business days using the original payment method.

 

7. Right to Refuse
DMA Aesthetics Training Academy reserves the right to refuse refunds if the conditions outlined in this policy are not met.